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Sr. Field Service Rep - Salt Lake, UT

Sr. Field Service Representative - Salt Lake, UT

Purpose:

This position will be located in the Salt Lake, UT area.The primary purpose of the position is to provide direct on-site emergency service, preventive maintenance and installation support to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Service Zone Revenue targets with work group sales responsibilities ranging from 1 to 2 MM dollars and to communicate product sales opportunities to Sales and Applications team's members as needed. Willingness to acquire and use sales skills is a must. Difficulties include extensive travel (50000 to 75000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 50lbs). Typical workweek approaches 50 hrs and on-call duty as needed by Zone Service manager.

YOUR TASKS AND RESPONSIBILITIES

• The primary responsibilities of this role are to:
• Perform preventive maintenance, repairs and installation at end user customer sites using approved Bayer documentation;
• Schedule and organize own work activities, ensure efficient operations;
• Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits;
• Responsible for proper return of all defective inventory for replenishment;
• Price service calls, offering discounts or converting to full contracts when needed;
• Prepare and develop sales quotes and follows through to close the sale;
• Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;
• Interfaces heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing;
• Responsible to assist in collection activities in given territory;
• In some cases, generates customer interest and communicates to Service Marketing Rep.;
• Generates and communicates sales leads to respective sales rep for new product or disposable opportunities;
• Maintain company car and tools in good working order valued at $35- $45K;
• Ensure oil changes, tire rotation, etc.;
• Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys etc.;
• Assisting in on the job training and mentoring for new hires;
• Serve as a role model example to new hires for delivering 100% customer satisfaction, technical excellence, & outstanding financial results;
• Utilized to help resolve difficult/intermittent technical problems;
• Relied upon to be zone champion for new product launch support.

WHO YOU ARE

Your success will be driven by your demonstration of our life values, more specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

• High school diploma or GED with training (including certifications) in areas such as electronics, aviation, IT, computer science with 3 years of applicable experience OR Equivalent relevant military training with 2 years of applicable experience;
• Soldering Skills;
• Basic knowledge of Microsoft Office Applications;
• Ability to read and interpret technical manuals and schematics;
• Working knowledge of inventory management skills.

Preferred Qualifications:

• Basic knowledge of SAP;
• Prior work experience in hospital setting or with customer service;
• Previous Medical electronics background;
• Associates degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline.

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