Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Lead external capacity-building efforts by playing a key role in communication, outreach and marketing for all primary care services at Lurie Children's Hospital.

This position will work in close concert with the Divisions of Advanced General Pediatrics, Primary Care - Community Based Medicine, and Lurie Children's Primary Care leadership and clinical teams to promote programs, services, providers and to expand outreach and community engagement.

Job Duties:

• Expand community and patient outreach network to attract new patients, with a focus on newborn volumes, served by Primary Care departments at Lurie Children's Hospital.
• Develop and maintain strong relationships and continuous communication with community-based providers including Family Practitioners, OB/GYNs, midwives, MFMs, and other potential referral sources including, but not limited to, emergency departments and urgent/immediate care centers.
• Develop, organize and facilitate patient education opportunities by developing, continuing, or expanding group events led by Pediatricians and Nursing team members.
• Leads projects aimed at achieving strategic patient/family experience goals.
• Demonstrates expertise of the patient-family experience survey process which includes emphasis on the effective coordination, analysis, reporting and utilization of survey and any supplemental data.
• Plan and implement promotional strategies to increase referrals through face-to-face interactions, community -based provider office visits, educational group engagements, email marketing and social media content.
• Works closely with Marketing and Division Leadership to align website content and marketing materials with primary care department goals.
• Coordinate with Marketing to develop Primary Care collaterals for distribution such as mailings, newsletters, media announcements, etc.
• Develops and maintains email communications and social media content including patient newsletters, provider announcements, and special events marketing.
• Maintains working knowledge of operations within a primary care setting.
• Performs job functions adhering to service principles with customer service focus on innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
• Other job functions as assigned.

Knowledge, skills, & abilities:

• Bachelor's degree required and a minimum of three (3) years of professional work experience.
• Preferred qualifications include nursing background, prior experience with pediatrics and/or obstrectrics.
• Communications, business development, or marketing experience desirable.
• Possesses superb internal and external communication skills and excellent writing, presentation, analytical, problem-solving, and organizational skills.
• Demonstrates strong interpersonal skills and the ability to work well with medical and allied health professionals.
• Demonstrates strong customer service orientation.
• Ability to travel to various sites around the metro Chicago market as needed.
• Self-starter, proactive attitude, follow-through critical.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children's facilities

• Discount purchasing program

There's a Place for You with Us

At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: