Job Summary:
The IT Support Technician is an integral part of maintaining business continuity. The technician will provide front-line support services for the company's desktop environment. The technician shall work quickly to resolve issues completely and work closely with end-users ensuring satisfactory resolution to IT issues.
Duties/Responsibilities:
Provide technical support for approximately 100+ users including troubleshooting and resolution of a variety of technical problems
Track, prioritize, and document requests using IT support request system
Diagnose and resolve hardware and software computing issues
Install and configure PC hardware and client software
Install and troubleshoot peripheral devices
Track and maintain IT supplies and assets
Maintain workstations and laptops on an established schedule
Ensure all IT systems are used as intended and within the guidelines set forth by the company
Setup user accounts, e-mail accounts, and other administrative duties when needed
Be able to respond to problems or provide service outside of normal operating hours while part of a weekly rotating on-call team
Other duties as assigned
Skills/Abilities:
Working knowledge of TCP/IP networking, DHCP, and DNS configuration
Working knowledge of NTFS file sharing permissions and Access Controls
Understanding of network printing, setup, and configuration
Thorough understanding and experience in supporting Microsoft (MS) Windows 7, and higher
Working knowledge of MS Office 2016 and newer, specifically setup and troubleshooting issues
Thorough knowledge of computer hardware as it relates to maintenance, upgrades, and repairs
Ability to troubleshoot hardware and software problems quickly and accurately
Highly motivated, personable, with great energy and eager to learn and succeed
Must have excellent verbal and written communication skills with a high attention to detail
Self-starter who can identify needs and generate solutions with minimal supervision and has a great 'desk side manner'
Quick learner with sincere interest in growing your area of knowledge
Education and Experience:
Microsoft 365 Certified: Modern Desktop Administrator Associate is preferred
Basic understanding of MS Windows Server 2008 or higher technologies
2 - 3 years' experience providing Tier II or greater support functions in a corporate environment; or any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job
Physical Requirements (With or without reasonable accommodation):
Sitting: 15% to 40%
Standing: 41% to 70%
Walking: 15% to 40%
Reaching: Under 15%
Push/Pull: Under 15%
Kneel: 15% to 40%
Squat: 15% to 40%
Bend at Waist: 15% to 40%
Twist at Waist: 15% to 40%
Forceful Gripping: Under 15%
Lift/Carry: 5 to 25 lbs.
Fine Motor Movements: 15% to 40%
Working in tight spaces: Under 15%
*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.