Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

General Summary:

This position provides work direction to the office staff who are dedicated to the clinical support of rehab clinicians. Ensure the smooth daily workflow of the operations for several departments within the office cluster.

Essential Job Functions:

• Coordinates the efforts of the support staff to ensure a productive work environment. Completes and documents new employee orientation, time cards and attendance records, check requests, staff scheduling and PTO requests. Assists with other such personnel and administrative duties and responsibilities as assigned by the Department Manager or Director.

• Assists the Department Manager and Director Hospital Administrator in recruiting staff and filling vacancies. Completes necessary requisitions and related documentation consistent with Hospital and Division policies and procedures. Keeps Department Managers and Director informed of all personnel issues that may affect clinic operations and takes appropriate action to address staffing issues.

• Identifies and addresses the continuing education/ training needs of staff, taking advantage of Hospital or community programs where appropriate.

• Works with Department Managers and Director to ensure that forms and records needed to provide clinical service to patients are developed, ordered, modified and present in sufficient quantity to conduct patient care and bill for services.

• Handles and resolves day-to-day clinical support tasks for one or more departments, such as adequate staffing in the back office, ensuring that P.C.s, phones and other office equipment are in good working condition, works with Department Managers, Director and staff to resolve problems.

• Acts as person responsible for the appropriate development, use and modification of staff scheduling templates. Ensures that staff appropriately enters data into the Epic system. Monitors the skill level and training needs of the staff with regard to the institutions' information systems. Is knowledgeable and adept at using the Epic software for management reporting.

• Works closely with the Department Manager and Director to develop and monitor department budgets.

• Acts as the primary resource for problem solving for Director, Department Manager and staff. Identifies goals and objectives for performance improvements that are needed in order to provide the best patient care, optimum customer service and improve staff satisfaction.

• Reviews billing information, information encounter data and patient satisfaction scores and completes reports as requested by Director, Department Manager and/or the Hospital in order to assist with financial and operational improvements.

• Works with Department Manager or Director to organize monthly meetings regarding the department's clinical activities.

• Other duties as assigned by the Department Manager or Director.

Knowledge, Skills and Abilities:

• High School diploma or equivalent. Associate degree preferred or equivalent educational courses.

• Three years general office or secretarial experience that includes one year of mid-level management support required. Hospital or physician office experience preferred.

• 1 year office supervisory experience in a hospital or physician office setting strongly preferred. Experience with major project management and planning preferred.

• Experience with a Microsoft Windows environment and proficiency in Microsoft Word, Excel and Power Point. Experience with Microsoft Access preferred.

• Ability to operate standard office equipment (examples: photocopy machine, facsimile machine, calculator, etc.).

• If position has occasion to function in PSR role, Certification in CPR from the American Heart Association by completion of the BLS AED Heartsaver Course within 90 days of initial hire date.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children's facilities

• Discount purchasing program

There's a Place for You with Us

At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

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