Consumers Credit Union (CCU) is hiring - join our team as a Digital Experience Specialist! This is a fantastic opportunity if you have a passion for best-in-class digital user experiences.
Schedule/Location: This is a flex / hybrid position. Part of your work week will be onsite based at our Lake Forest office. The remainder of the week you'll be working remotely from home.
As a Digital Experience Specialist, you'll be responsible for creating best-in-class digital user experiences for our members. You'll work cross-functionally to manage online banking projects from start to finish that are related to new features and enhancements for CCU members, including web and mobile. You'll ensure the member is first by recognizing pain points and friction to identify opportunities to improve the member experience.
Main Responsibilities:
Qualifications:
3-5 Years' Experience in Digital / Interactive Project Management or related is required.
3-5 Years' Experience in Leading cross functional resources and vendors is required.
3-5 Years' Experience in Authoring Test Cases, Functionality Testing, Regression Testing, or Related is preferred.
Enthusiasm for and strong interest in delivering a great web/mobile user experience. You just don't work on the user experience; you live and breathe it!
Strong written and verbal skills to communicate with members and cross-functional colleagues
Computer proficiency in Microsoft products including Word, PowerPoint, Excel, Project and SharePoint
Strong critical thinking and problem-solving skills
Excellent organizational, time management and detail orientation skills
With CCU you'll enjoy:
A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:
More about CCU:
We're Consumers Credit Union (CCU) and we're The People in Your Corner.
We're a financial institution just like a bank, except not exactly. Banks have customers, but because we're a not-for-profit, member-owned credit union, we have members. And because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.
In fact, we serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and operate 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we've been around for over 90 years, we're just getting started!
Equal Opportunity Employer:
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: or 877-275-2228.