The ServiceNow Developer will be responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment. As a ServiceNow expert, this role will play a crucial part in designing, developing, and maintaining AIT's ServiceNow platform, with a main focus on CMDB and ITOM.

Configure and support 3rd party integrations with ServiceNow to serve as discovery sources
• Configure and support Discovery and Service Mapping to populate the CMDB.
• Hands-on design, development, troubleshooting, and deployment experience with the ServiceNow platform using agile methodologies.
• Create and maintain Business Rules, Client Scripts, and Scheduled Jobs related to CMDB specifically but also other areas of the platform.
• Contributes technical expertise across the platform's applications to include, but not be limited to ITSM, ITBM, ITOM, CSM, HRSD, foundations and integrations.
• Resolve System Issues including but not limited to Discovery issues.

Education Qualifications

• Bachelor's Degree in Information Technology or related discipline Required

Experience Qualifications

• 5+ years Overall ServiceNow experience with a strong focus on CMDB, CSDM, Discovery and integrations Required
• 3+ years (GLIDE, Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, UI Scripts) Required

Skills and Abilities

• Familiarity with CI (Configuration Item) classes, relationships, and attributes (High proficiency)
• Excellent verbal and written communication skills and able to multi-task (High proficiency)
• Experience implementing systems using the agile/scrum methodology (High proficiency)

Licenses and Certifications

• ITIL V4 Certification Preferred
• ServiceNow Application Developer Preferred
• ServiceNow Certified System Administrator Required

Other Skills We Hope to See

• A team player who works well with others - being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America's-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail-on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.