Prepares and compiles records, and processes orders in a clinical setting, by performing the following duties, supporting the nursing philosophy. May include weekends, holidays, day, evening, or night shift hours. Performs other duties as assigned.

Essential Duties and Responsibilities

• Processes orders in an accurate and timely manner.
• Answers the telephone appropriately and provides information or relays messages to patients and staff.
• Directs visitors to exam rooms.
• Maintains medical records of current patients.
• Processes patient charges and orders supplies as needed.
• Floats to various units based on identified need.
• Participates in department or unit performance improvement activities.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Completion of Unit clerk course or equivalent on the job training.

Certification and Licensure

Approved CPR or BLS certification within 90 days.

Skills and Abilities
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Remains calm when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.

Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Motivation - Self-directed in daily work routine, remaining productive during work hours.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality - Is consistently at work and on time, ready to work.

Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Computer Skills
To perform this job successfully, computer knowledge is beneficial.


Special Physical Demands

The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.
While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, and feel; reach; talk and hear. The employee is occasionally required to stand and walk. The employee must exert up to 25 pounds of force occasionally. Specific vision abilities required by this job include frequent close vision.

Level of Supervision

N/A

Supervises

This job has no supervisory responsibilities.