In Bound Call & Queue Management (You will learn how to) Answer in bound phone calls and document the calls in the ticket management system Continual monitoring of the Service Desk queue in the ticket management system for new tickets created via email Review categorize and prioritize calls using established processes Gather additional information when necessary to allow

and Duties Act as liaison between the Database Administration teams and Business Units Build, manage, and optimize reports to drive actions and user insights Perform Ad Hoc analysis based on Business Unit needs Become an internal data and BI subject matter expert Other duties and projects as assigned Requirements and Qualifications Bachelor's degree in Business Analytics,

Field Service Technician I Location US IL Itasca Company Canon Solutions America, Inc. Requisition ID 31141 Category Field Service Position Type Full Time About the Role If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon Solutions America, a leader in technology, solutions, and services, wants to

. Learn on the job experience on the various computer applications used, their capabilities and their use, through the means of self paced tutorials and every day real world experiences. First level general Helpdesk support for End Users focusing on proper operation of computer hardware and applications; Microsoft Office, Adobe Acrobat, Groupwise email, Internet browsers

Woodward's Diversity, Inclusion and Belonging Commitment At Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential. We are on a journey to achieve this as an organization and want to work closely with our members to set the right path. We humbly acknowledge this will be an imperfe

Great opportunity for a customer focused professional with technical expertise to join our team and help our customers solve application & equipment issues with their induction cap sealing and surface treating operations. You'll be fully trained on how to quickly diagnose and troubleshoot electrical, mechanical & application issues by our industry leading experts, & be em

We Energies, a subsidiary of WEC Energy Group, is seeking a IT Service Desk Rep Level II at our Milwaukee Public Service Building Location. This Vacancy is Onsite 1st shift NOC, 7a 3p, rotating holidays and weekends Job Summary The principle duties of the IT Service Desk Rep Level II, include; coordinating, documenting, assessing issue symptoms, troubleshooting and resolv

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance

Supports the managed workstation environment Provides hardware and software support services to enable business productivity on user devices Troubleshoots problem areas (in person, by telephone, via e mail or remote control) in a timely and accurate fashion; applies, documents, and shares the resolution findings Provides end user training assistance where required Discuss

Oversee implementation of IT infrastructure system security and processes. Participate in business Architecture Reviews as a technical contributor by developing configurations to meet technical requirements. Implement business architecture models that reflect First American Banks's strategies and goals. Implement standardized processes and documentation from Architect Rev

The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go getter attitude, possess great communication skills, and h

Talent Acquisition 1. System Administration and Validation (40%) Manages the talent management system through systems support, overseeing the day to day operations, and implementing processes related to system modules. Masters and maintains detailed knowledge of talent management product suite with an awareness of opportunities to expand solutions and services and perform

About the Role As a Control Systems Lead, you will lead service technicians on the team with maintaining, troubleshooting, and modifying Material Handling (MHE) controls systems equipment to ensure operational performance. You will support the Operations Maintenance team by designing solutions for difficult problems and managing projects. You will help train, and mentor se

Work with IT security staff in maintaining the integrity of our systems and data with a focus on security controls, risk management and resilience. Mentor associates and interns by offering technical guidance and expertise on tasks and projects to ensure continuous development of our IT security team. Collaborate with IT and other business teams to develop robust security

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward. The Senior N